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Local Name:
Budget:
3.7B
Announced:
Construction Start:
Opening:
2016
Location:
Pudong, China
Area:
91 ha
Feasibility Study / Consultants:
Contractors:
Ride Suppliers:
Other Suppliers:
  1. Does anyone have any information regarding dining reservations?

  2. jmartin1023 is offline Newbie
    Join Date
    Apr 2016
    Posts
    1

    Ticket Issue

    I spent countless hours trying to get my tickets for a September trip. I went on the site and it redirected me to what seems to be China's pay pal service or something of that sort, it has me fill out my card info on there. Every time it says that my card CVC number is incorrect. So I called and booked my hotel stay just fine. But when I would go to book the tickets on the phone, that also didn't work. Anyone run into this problem? Im using two different Visa Cards, does Mastercard work better? Any help would be so helpful!

  3. jeffwayne12 is offline Senior Park Investigator
    Join Date
    Jan 2016
    Posts
    19
    I'm glad to see others are in the same boat with not being charged, I thought I was the only one! When I booked my hotel on the 28th it didn't ask if I wanted 2 double beds or a king, did anyone else have this issue too? When I called she said I would have to ask day of.

  4. Cyrmo is offline Newbie
    Join Date
    Apr 2016
    Posts
    1
    Quote Originally Posted by jeffwayne12 View Post
    Has anyone run into this issue? We purchase our hotel reservations and park tickets the first day on March 28th. The charges have not shown up on our credit card. We called our credit card company and they said it's been too long and if SDL puts it through now they wouldn't accept it. We called the reservation number and the cast member I spoke with told me she can't charge us again and that they will honor the park tickets and reservation since we have a confirmation number, it seems so sketchy to me.
    I have the same issue, but it didn't bother me until I saw your post.
    I made the reservation on March 29th and still haven't been charged either. I got the email with the reservation number without any problem. When I was in Japan last year, I was charged a month after some purchased were made so I wasn't really anxious...
    But now that you mention it... Well, I'll try to call reservation center tomorrow morning (I live in France, so I won't be able to do it sooner) and see what kind of answer I'll have. I'll let you know !

  5. jeffwayne12 is offline Senior Park Investigator
    Join Date
    Jan 2016
    Posts
    19
    Has anyone run into this issue? We purchase our hotel reservations and park tickets the first day on March 28th. The charges have not shown up on our credit card. We called our credit card company and they said it's been too long and if SDL puts it through now they wouldn't accept it. We called the reservation number and the cast member I spoke with told me she can't charge us again and that they will honor the park tickets and reservation since we have a confirmation number, it seems so sketchy to me.

  6. hb1900 is offline Senior Park Investigator
    Join Date
    Apr 2016
    Posts
    20
    They charged the missing amounts today!

  7. RODOEL is offline Curious Chap
    Join Date
    Jun 2010
    Posts
    2
    Hola!

    After reading here your post, I check my bank and ....I have the same situation with my Toy Story Hotel reservation: no charge yet! I called SD and my reservation is fine. I check my statement and there is no charge yet. I contacted the bank and at the beginning they told me there was no charge but they ask me to wait while they contacted Visa.. and the Bank Manager ( is a USA Bank) told me: YES! VISA has an approved charge from Shanghai Disneyland and when she game me the amount... BINGO... It was same amount of my reservation!.. =) So, she told me to wait, that transaction could take several days but was approved for the merchant ( This case SH), specially since is in China and its monetary regulations, but sooner or later that charge will appear in my statement, so I believe this could be the same situation for those who have this case. =) Try to contact your bank manager and check with the provider ( Visa o Master Card).

    Thanks!
    Rodolfo

  8. It has taken Tokyo Disneyland over one month to actually charge my account after a park and hotel visit so I think they are just slow
    to process the charges. I am sure the charges are coming it just might take awhile.

  9. I also was never charged for tickets. The charges are no longer pending. I'm not particularly concerned though, I wouldn't put much effort in pursuing it if they have confirmed your reservations. There may be a chance you'll be charged upon check-in if they don't process the charge now.

  10. hb1900 is offline Senior Park Investigator
    Join Date
    Apr 2016
    Posts
    20
    Quote Originally Posted by DisneyatWork View Post
    How funny you mentioned this. I just called China this morning asking the same question. Because Visa wasn't readily available, at one point I was doing a Master Card. It didn't take, and it took several tries before I got anything to work. But by then, I wasn't sure which card had been used. I called and asked which card was it billed to. The non-native woman speaking to me in English said they weren't able to see the card numbers used, and therefore couldn't tell me. Still, I show that I have a registration, and she confirmed it on the phone. If this is happening across the board, and they aren't collecting the money, they could be in deep, deep trouble.
    I think a lot of the payments made with international cards on March 27/28 have not been properly processed. They seem incapable to figure this one out. I've already called 3 x 15-20 minutes and wouldn't be surprised if some of us are in for a free stay. I even insisted they charge me 'again' but they keep insisting everything is fine. It doesn't feel good but I'm not spending anymore time trying to explain it to them... As DisneyatWork already said, they could indeed be in deep trouble!

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